Getting started for Enterprise users

What is You.com?

You.com is a trusted GenAI platform built for business. It combines industry-leading natural language processing (NLP), multi-model AI, and private Retrieval-Augmented Generation (RAG) to ensure you get the most accurate, validated answers to your complex questions. You.com is trusted by leading businesses to automate workflows, enhance productivity, and deliver real business value.

Signing in via SSO

Securely log in using your organization’s SSO credentials.

Visit https://you.com and click the Sign in button in the header menu
Select the Continue with Single Sign-On
Enter the email address associated with your Enterprise You.com account (note: make sure not to enter an email address associated with a personal You.com account)
Click Continue

Main Page Overview

Start a New Chat: You can start a new chat by entering a prompt in the chat window on the main page of your account or by selecting the New Chat button in the main menu at the top of the left sidebar menu in your account. This allows you to initiate a fresh conversation with You.com’s AI, where you can ask questions or assign tasks.
Write a Prompt: Writing a prompt simply means entering your question or task in natural language, which the AI will then interpret and respond to.
Chat history: If you want to revisit an old chat, you can do so by selecting a previously generated conversation from your chat history, which is conveniently located in the left sidebar panel. This feature helps you pick up where you left off or review past interactions. You can also add a chat to your favorites list, share it, rename it, add it to a Project, or delete it by selecting the three-dot menu next to a chat in your chat history. There is more info on managing chats here.
Choose an Agent or Model: By default, you will be in Auto mode, which automatically selects the correct model for you based on your prompt. However, by clicking the “Auto” button in the bottom left of the chat window, you can also select from a wide range of models or custom agents, each designed for different types of work, such as research, creative tasks, or complex problem-solving. This flexibility ensures that you can leverage the most appropriate AI capabilities for your needs, whether you are starting a new project, continuing an ongoing discussion, or selecting specialized tools for particular workflows.

Modes

You.com offers two powerful options designed to optimize the way you interact with You.com's AI. These modes are built to match the speed and depth of the answers you need, providing flexibility and efficiency for a wide range of queries.

Auto: Instantly selects the perfect AI for your query without requiring manual switching
Express: Fast, reliable results for everyday tasks
Custom: Or select from a wide-array of the most popular AI models available as well as any custom Agents that you have created or have been shared with you

Source Controls

Next to the Mode menu at the bottom of your chat window, you will find a web button and a paperclip button. These provide access to Source Controls. Source Controls give you the power to curate your search sources for better, more relevant results. You can read more about Source Controls and how they work here.

Projects

Projects help you organize your conversations on You.com. They function as folders where you can group related chats together for better organization. You can access them by clicking the Projects button in the main menu on the left sidebar menu. You can read more about Projects here.

Agents

To discover and manage agents in You.com, start by navigating to the Agents page from the main menu in the left sidebar panel of your account. Here, you’ll find several key sections to help you organize and access different types of agents.

The Discover section allows you to explore publicly shared agents created by other users, making it easy to try out new tools and workflows.
If you want to collaborate within your organization, head to the Team Agents section, where you can access agents that have been shared specifically with your team.
For agents you’ve created yourself, visit the My Agents section to manage and update your personal collection.
The Saved section provides quick access to any public agents you’ve saved for your own use, so you can easily revisit your favorites or most-used tools.

Each of these features is conveniently located within the Agents page, ensuring you can efficiently discover, manage, and utilize agents tailored to your needs.

Core AI Concepts

An LLM (Large Language Model) is a sophisticated type of artificial intelligence model designed to understand and generate human-like text. These models are trained on vast amounts of text data, which enables them to predict and produce coherent language based on the input they receive.
The concept of a prompt refers to the input or question you provide to the AI. This can be a statement, a question, or any text that guides the model in generating a relevant response. The clarity and specificity of your prompt significantly influence the quality of the AI’s output.
In-context learning is another important concept, describing the AI’s ability to learn and adapt to new information within the context of a conversation. Rather than requiring explicit retraining, the model can generate appropriate responses simply by understanding the ongoing context provided in the input.
However, it’s important to be aware of hallucination, which occurs when the AI generates information that is incorrect, misleading, or entirely fabricated. This happens because the model predicts text based on patterns in its training data, rather than accessing real-time factual information. To address this, You.com combats hallucination by providing source citations and enforcing fact-based reasoning, helping users trust the information generated by the AI.

Effective Prompting & Use Cases

Effective prompting is essential for getting the most out of AI systems like You.com, and it involves several key practices and use cases.

Natural language prompting means interacting with the AI using plain, everyday English rather than technical jargon or code. This approach makes it easy for anyone to communicate their needs to the AI, ensuring that the system can understand and respond appropriately. The concept of adding context refers to making your prompt as specific and detailed as possible. The more information and clarity you provide in your prompt, the more accurate and relevant the AI’s response will be. For example, instead of asking a vague question, you might specify the industry, the type of task, or the desired format for the answer, which helps the AI tailor its output to your needs.
You.com supports a wide range of sample use cases across more than 45 business applications, demonstrating the versatility of effective prompting. These use cases span industries such as healthcare, finance, legal, manufacturing, and software development. For instance, in healthcare, AI can automate medical documentation or assist with diagnosing rare diseases; in finance, it can help with fraud detection and automated reporting; in legal, it can review contracts and conduct legal research; in manufacturing, it can optimize supply chains and predict maintenance needs; and in software development, it can generate code or analyze data. By leveraging natural language prompting and providing detailed context, users can unlock powerful AI-driven solutions tailored to their specific business challenges

Example Use Cases

Summarize Meeting Notes: Attach a photo of handwritten notes and ask for a summary.
Research Industry Benchmarks: Request objectives and measurements for your business sector.
Contract Analysis: Upload a contract PDF and ask for risk assessment.
Email Generation: Have the AI draft professional follow-up emails.
Job Description Creation: Generate and refine job postings with clarifying questions.
Data Analysis: Upload survey results for instant insights.

Custom Agents

A custom agent in You.com is a specialized AI tool that you or your organization can create to automate and streamline specific tasks or workflows. Unlike the built-in agents (such as Smart, Research, Creative, or Genius), a custom agent is designed and configured by users to meet unique needs. When creating a custom agent, you define its name and description to clarify its purpose, write detailed instructions (which act as the prompt), select the underlying AI model, and manage the sources of information it will use—such as attached documents or specific websites. You can also control who has access to the agent, making it private, shared within a team, or public. Once created, a custom agent can be saved, reused, and shared, allowing for repeatable and consistent execution of complex or routine tasks. This makes custom agents a powerful way to standardize processes, improve productivity, and ensure that best practices are followed across your organization. You can read more about best practices for building custom agents here.

AI Skilling & Certification: Why It Matters

You.com offers comprehensive AI Certification Training to help users develop and validate their artificial intelligence knowledge and skills. This program is designed to enhance your understanding of You.com's AI capabilities while earning recognized credentials. Through the AI Masterclasses we offer via Pair, you can gain validated AI expertise and enhance your professional credentials.

Getting AI certified is a critical step for Max and Enterprise users who want to lead and innovate with AI in their organizations. AI certification provides a structured path to mastering essential skills, building confidence, and demonstrating expertise. Certified users are better equipped to drive successful AI initiatives, optimize workflows, and ensure responsible, effective use of AI tools. You can read more about how to start your training here.