Troubleshooting and Support
If something isn’t working as expected, here are the most common checks.
1. Authentication Errors
Message example: 401 Unauthorized
This usually means:
- Your API key is missing or expired
- The header is formatted incorrectly
Correct format:
Authorization: Bearer YOUR_API_KEY
2. Rate Limit Errors
Message example: 429 Too Many Requests
You may need to:
- Slow request frequency
- Reduce concurrency
- Upgrade plan limits if consistent volume triggers this
3. Model or Parameter Errors
Message example: 400 Bad Request
Confirm that:
- You are calling an available model name
- Parameters match the API specification
4. Debug Using the Dashboard
In Logs you can view:
- Recent requests
- Error messages
- Response details
This is the fastest way to understand issues.
Contact Support
If you need help beyond logs:
- Visit support.you.com
- Or submit a request through your dashboard
Provide:
- Request ID (from logs)
- Endpoint used
- Timestamp
- Expected vs actual behavior
This helps us respond faster.