How do I enable Zero Data Retention and No Model Training for my You.com Team Plan

As a team admin on you.com, you have the power to enhance your team's privacy and data protection. This guide will walk you through enabling two important features: Zero Data Retention (ZDR) and No Model Training.

Step 1: Accessing the Privacy Tab

1. Log into your you.com account as a Team Admin
2. Go to “Settings”
3. Go to “Privacy”

Step 2: Understanding the Options

In “Privacy”, you'll see two options:

1. Enable No Model Training
2. Enable Zero Data Retention

By default, these options are turned off for new Team Plans.

Step 3: Enabling No Model Training

1. Turn on the "Enable No Model Training" toggle

Note: This prevents any AI models used on you.com from using your team's queries and inputs to train their future models.

Step 4: Enabling Zero Data Retention (ZDR)

1. Turn on the "Enable Zero Data Retention" toggle

Note: This ensures that third-party AI providers (specifically OpenAI and Anthropic) will not retain your team's data beyond what's necessary to provide the requested service.

Step 5: Understanding the Impact

After enabling these features:

1. You.com will only store your team's data (files, chats, agents) for you, to provide the service.
2. Your team members will only have access to AI models from OpenAI and Anthropic, which comply with the ZDR agreement.
3. Other AI models (e.g., Llama, Minstrel) will no longer be available to your team members.

Step 6: Verifying the Changes

1. After enabling the features, refresh your you.com page.
2. Start a new chat
3. Check the list of available AI models

Note: You will only see models from OpenAI (O1s, GPTs) and Anthropic (Claude family).

Benefits

• Ideal for businesses in highly regulated industries (e.g., legal, healthcare, finance)
• Reduces risks associated with handling sensitive client or customer information
• Allows the use of AI while maintaining strict data privacy standards

By following these steps, you can ensure that your team's use of AI on you.com aligns with your organization's privacy and compliance requirements.

What do we mean by “ZDR” on you.com?

For you.com, Zero Data Retention (“ZDR”) means that no customer data is retained unnecessarily beyond the time needed to complete the query for which the customer data is provided. We have ZDR agreements in place with certain Third Party Services (currently, Anthropic and OpenAI) (“ZDTPS”). Our ZDR means that customers may opt to have their input and output not retained if processed by ZDTPS when using the Team or Enterprise Plans. For the avoidance of doubt, ZDR does not mean that absolutely no data is retained. You.com and ZDTPS may still retain metadata, such as classifier types, dates, counts and confidence scores, but with anonymous identifiers. In addition, you.com, as well as all LLMs, retain data for trust and safety purposes, such as to monitor abuse, malicious use, violation of law or illegal activities. Customer acknowledges and agrees that you.com may use subprocessors prior to having inputs or queries processed by such ZDTPS, and these subprocessors’ policies on ZDR may vary.