What does the "unusual query volume" error mean?
Understand the Pro plan's unlimited individual use policy and important usage guidelines below.
The "unusual query volume" error occurs when our systems detect high levels of account usage within a short period of time, which can sometimes indicate abusive use of You.com.
The vast majority of users (over 99%), even those who use You.com extensively, should not encounter this error during normal individual use. If you believe you've received this error by mistake, please contact our Support team. When reaching out, be sure to include:
- The specific model you were using when you encountered the error (e.g., GPT-34o, Claude 3.5 Sonnet, etc.)
- A detailed description of your use case
- Any other relevant information about your usage patterns
What are the query rate limits for the Pro Plan?
Pro Plan subscribers enjoy access to all of the models we support for individual use of You.com. This means you can perform queries for your individual personal and professional use.
Does this mean I can use the Pro Plan for any purpose?
It's important to understand that this is intended for individual human use. There are some restrictions on usage.
- No Programmatic Access: Automated or programmatic use of the Pro Plan is not permitted. This includes using bots, scripts, or other automated tools to perform searches. If you are interested in the programmatic use of You.com, you may want to consider applying for access to our APIs instead.
- Account Sharing Prohibited: Your Pro Plan account is for your use only. Sharing your account credentials or allowing others to use your account is a violation of our terms of service. If you are using You.com in collaboration with other people, we recommend signing up for the Team plan instead.
Why are there restrictions on programmatic use and account sharing?
These restrictions are in place to ensure fair usage of our services and to maintain the quality and performance of You.com for all users. Programmatic access and account sharing can put undue strain on our systems and potentially degrade the experience for other users.
What happens if I violate these terms?
Violations of our terms of service, including programmatic use or account sharing, may result in account suspension or termination. We encourage all users to respect these guidelines to ensure a positive experience for everyone on You.com.
How can I make the most of my Pro Plan subscription within these guidelines?
To maximize your Pro plan benefits:
- Use the service regularly for your individual productivity needs
- Take advantage of advanced features such as Sharable Custom Agents
- Reach out to our Support team if you have questions about your usage
The Pro Plan is designed to enhance your productivity, providing powerful tools for your individual use while maintaining a fair and efficient service for all users.